Services and scope
- Service availability, required account access, and delivery arrangements are confirmed before an agreement. Published packages and ranges describe typical scope; a proposal or Client Service Agreement confirms the work for a specific client.
- Included volume, platforms, revisions, access, approvals, timing, and add-ons are defined before paid work begins.
- Recurring services are not unlimited unless a written agreement explicitly says otherwise.
Pricing and results
Published prices may vary when scope, complexity, dependencies, access, or support requirements change. Marketing, search, fundraising, recruitment, and business outcomes depend on factors outside 920 Digital's control, so specific results are not guaranteed.
Client-provided material
Clients are responsible for providing or authorizing the materials, account access, facts, and media needed for the agreed work, including any permissions or consent required for publication.
Subscriptions and one-time services
One Client Service Agreement can include multiple packages, recurring services, add-ons, and one-time projects. It identifies each service’s scope, price, billing schedule, and delivery terms. Monthly subscriptions are paid in advance and automatically renew until canceled, with no minimum multi-month commitment. One-time services follow the payment and completion terms in your agreement and do not automatically become subscriptions.
For recurring services, cancel before the applicable renewal to stop the next charge. Service continues through the period you have paid for unless you request an earlier stop. Your agreement identifies the services affected, cancellation contact, and renewal dates. One-time project cancellation and unfinished work follow the terms in your agreement. Payments are non-refundable, subject to any rights required by applicable law.
Publishing and reporting
Routine social posts are published manually or through a tested scheduling connection within the topics, facts, accounts, and brand guidelines you authorize during onboarding. Individual post approval is not required within those limits. Missing information and requests outside those limits are held for review.
For Base Marketing, Premium, and Digital Operations, your monthly branded PDF report is emailed after each service period, on the agreed reporting date and in the agreed time zone. It covers completed work, available results, unresolved items, and the upcoming calendar while service continues. The final marketing report remains included when those services end. Other recurring services use the reporting stated in their scope. One-time projects follow their agreed review and handoff; they do not automatically include monthly reports.
Service agreements
Project-specific payment timing, cancellation terms, ownership, confidentiality, support, and other commercial details belong in the applicable proposal or signed Client Service Agreement.